Refund policy

🔁 7-Day Return Policy

At our store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

📅 Return Period

You have 7 days from the date of delivery to request a return or exchange.

🎥 Mandatory Unboxing Video Proof

To be eligible for any return or claim (missing, damaged, or wrong item), you must provide a clear unboxing video:

• Video must be recorded from the start of opening the sealed parcel
• Parcel label and packaging must be clearly visible
• Video should be continuous (no cuts or edits)

⚠️ Without video proof, we will not be able to process any complaints or returns.

✅ Eligibility for Returns

To qualify for a return:

• Item must be unused and in original condition
• Item must be in its original packaging
• Proof of purchase (order number or receipt) is required
• Unboxing video proof is mandatory

❌ Non-Returnable Items

The following items are not eligible for return:

• Used or damaged items (not due to our fault)
• Items without original packaging
• Claims without unboxing video proof
• Personal care items (if opened/used)

🔄 Exchange Policy

We only replace items if:

• They are defective
• They are damaged
• You received the wrong item

(Valid video proof required)

🚚 Return Process

To initiate a return:

1. Contact us via WhatsApp or email within 7 days
2. Share your order details + unboxing video
3. Our team will review and provide return instructions
4. Ship the item back to the given address

💸 Refunds

• Once we receive and inspect the item, we will notify you
• Approved refunds are processed within 5–7 working days
• Refunds are issued via original payment method or bank transfer (for COD)

🚫 Return Shipping

• Customer bears return shipping cost (unless item is defective/wrong)
• Original shipping charges are non-refundable

⚠️ Important Notes

• Requests after 7 days will not be accepted
• We reserve the right to reject claims that don’t meet the above conditions